Frequently Asked Questions
How do I place an order?
Browse our products, add the items you want to your cart, and proceed to checkout. Follow the steps to enter your delivery details and complete your order.
Do you deliver across Lebanon?
Yes, we deliver to all areas across Lebanon. Delivery fees and times may vary depending on your location.
How long does delivery take?
Orders are typically delivered within 2 to 5 business days. You will be contacted to confirm your order before it is shipped.
What payment methods do you accept?
We accept cash on delivery. Additional payment options will be shown at checkout if available.
Can I return an item?
Returns are accepted within 3 days of delivery and only for items that are malfunctioning or defective. Proof of damage (photos or video) is required, and damage caused by misuse is not covered. Please see our Return Policy for full details.
Can I exchange an item or change my mind?
We do not accept returns or exchanges for change of mind. Please review your order carefully before confirming.
What should I do if my item arrives damaged or not working?
Contact us within 3 days of delivery with your order number and clear photos or a short video of the issue. We will review your request and guide you through the next steps.
Are your toys safe for children?
Our products are sourced with safety in mind. Please always check the recommended age on each product and supervise young children during play.
Can I cancel or modify my order?
If you need to cancel or change your order, contact us as soon as possible. Orders that have already been shipped cannot be modified.
How can I contact you?
You can reach us through our website contact form or via WhatsApp. We are happy to help with any questions about your order.